Refund Policy

Straightforward and equitable refund terms for your confidence

Overview

We at OpenPrairieCommons recognize that situations may evolve, and it is our priority to maintain clear and honest refund policies. This document specifies when refunds may be provided for our yacht rental services.

Before confirming your reservation, please review this policy comprehensively. Your acceptance of these refund conditions is confirmed when you proceed with a booking with OpenPrairieCommons.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualifies for: Complete refund minus any processing costs

Processing Duration: 5-7 Business Days

Processing Fee: €50 for credit card transactions

Requirements: Must be submitted through written communication such as email or telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: 50% of the full cost of the charter service

Processing Duration: 7-10 Business Days

Processing Fee: €25 is deducted from the refund amount

Requirements: Cancellation must be justified; administrative expenses are applicable

Less than 24 Hours Before Charter

No Refund

Qualifies for: No refunds are provided

Exception: We may consider extenuating emergency circumstances

Alternative Option: A credit for charter services may be offered based on managerial judgment

Requirements: Proof for emergencies is necessary

Weather-Related Cancellations

Our Commitment to Safety

Our foremost concern is safety. If the captain, who is officially licensed, assesses that weather conditions are not suitable for sailing activities, we offer various alternatives:

  • Full Refund: Issued if it is impossible to find another suitable date
  • Rescheduling: Transfer the booking to an alternative date without incurring extra fees
  • Charter Voucher: Issued for use within 12 months from the original sailing date

Procedure for Weather Evaluations

Our evaluation of weather conditions consists of:

  • Analyzing wind patterns and velocity
  • Assessment of oceanic waves and sea status
  • Forecasts for visibility and precipitation levels
  • Adherence to Coast Guard notifications and cautions
  • Critical safety reviews by our experienced captains

Decision Timeframe: Decisions regarding cancellation due to weather are finalized a minimum of four hours before the planned departure.

Refunds in Medical Emergencies

Emergency Conditions

We extend our sympathies for unforeseen medical incidents. The following scenarios may be considered for special dispensation:

  • Unexpected ailments or injuries that necessitate hospital care
  • A family death of immediate relation
  • Military assignments or impromptu recalls
  • Legal obligations including jury summons or subpoenas
  • Natural disasters that impact travel itineraries

Documentation Needed

For emergency-related refund inquiries, please provide:

  • Valid medical records or hospital issued papers
  • Death certificate, if the situation involves a family passing
  • Official military directives
  • Legal demands such as court subpoenas or jury notices
  • Emergency announcements or travel advisories

Procedure: We will process refunds for emergencies within 3-5 business days after obtaining the necessary documentation.

Cancellations Due to Operational Issues

Vessel Malfunctions

If the vessel earmarked for you encounters mechanical difficulties that cannot be promptly resolved:

  • Replacement Vessel: We aim to supply an alternate of similar standards
  • Complete Refund: Offered if an adequate replacement is not available
  • Partial Refund: Granted if the alternative vessel has a different price scale
  • Compensation: Extra recompense might be provided to account for the inconvenience

Unavailability of Crew

In the rare occurrence that certified crew cannot be provided:

  • A substitute crew will be arranged when feasible
  • A full refund if the charter is unable to proceed
  • Options to reschedule at no additional cost

Refund Issuance

Refund Method

Refunds will be remitted using the original payment medium:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Within 7-10 business days
  • Cash or Cheque: Within 3-5 business days

Charges for Processing

Credit Card Transactions

A fee of €50 applies for cancellations conducted earlier than 72 hours prior to the charter

Bank Transfers

There's a €25 fee applicable for all bank transfer refunds

International Transactions

Additional charges might be imposed for international transactions

Vouchers Instead of Refunds

Issuance of Charter Credit

Charter credits might be extended as an alternative to refunds under particular conditions:

  • Cancellations notified within less than 24 hours of the departure
  • Cancellations pertaining to weather conditions
  • Upon requests for voluntary rescheduling
  • Any operational disturbances

Charter Credit Details

  • Validity: Usable for 12 months following the date of issuance
  • Transferability: Credits are non-transferable and must be used by the initial recipient
  • Monetary Value: The full value of the charter is upheld (exempt from processing fees)
  • Usage: Applicable towards any future charter bookings
  • Expiry Date: There will be no extensions past the 12-month period

Compensation for Partial Services

Disruptions During Charter

If your sailing experience is interrupted due to reasons within our oversight:

  • A pro-rated reimbursement compatible with the unutilized time
  • A note of credit equivalent to the available charter
  • Complimentary offerings or advantageous upgrades

Terminations Related to Guests

Charters ended prematurely due to client misconduct or code violations will result in:

  • No reimbursement for unutilized portions
  • Liability for full payment
  • Potential surcharges

Settling Disagreements Over Refunds

If a conclusion regarding refunds is contested, you may:

  • Appeal for a review by our executive team
  • Supply extra documents or proof
  • Engage with consumer advocacy bodies
  • Seek authorized avenues as permissible by law

Procedure for Requesting Refunds

Step 1: Initiate Contact

To start your refund application, please reach us via:

Step 2: Offer Details

Your request should comprise the following details:

  • Number illustrating booking confirmation
  • Scheduled date and time for the charter
  • Reasons behind the cancellation
  • Necessary supporting papers (when pertinent)
  • Chosen procedure for the refund

Step 3: Evaluation & Execution

Our crew will confirm receipt of your petition within 24 hours, compare it against our policy, provide an outcome within 48 hours, and honor approved reimbursements within the mentioned timeframes.

Essential Considerations

  • Each plea for reimbursement must be submitted in a written format
  • Repayments are offered in €, independent of the original currency used for payment
  • It is highly recommended to consider travel insurance coverage
  • This policy can be altered with a notification period of 30 days
  • Refunds will adhere to the relevant taxation laws and directives

How to Connect

Connect with us for inquiries related to refunds or to file a return request:

Refund Office
OpenPrairieCommons Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: September 13, 2028

Our refund terms are crafted to be equitable and transparent. We suggest that these conditions are reviewed thoroughly before securing your reservation and we welcome any inquires for further explanation.